Help

Your frequent questions answered.
Alt Fees
What does it cost to buy on Alt?

Buyers pay zero transaction fees on all purchases.

What does it cost to sell on Alt?

Sellers pay a 1.5% fee of the total sale price on all transactions.

What does it cost to use the Portfolio feature on Alt?

Managing and tracking your Portfolio on Alt is completely free.

What does Vault storage cost?

Vault any raw or graded cards with Alt for a one-time $5 fee per card, which includes digitization, storage, and insurance. Fees are temporarily waived for all investment-grade PSA, BGS, and SGC graded cards. Non-investment grade is defined as:

• Grades 7 or below and less than $100 in Alt Value
• Authentic only
• Qualifiers (OC/MC/etc.)


You can outtake your cards anytime and there are no outtake fees.

BUYING ON ALT
Why doesn’t Alt ship my purchases directly to me?

Ownership of all assets purchased on Alt is immediately transferred upon the completion of the transaction; however cards will remain in the Vault unless an outtake is requested. This allows us to offer you verified authentic cards with low fees so you can buy with confidence.

How do I have an item shipped to me from the Vault?

You can request outtake for vaulted items by visiting the 'shipment' page under 'accounts' and click ’Ship from Vault.'

What happens after I make an offer on an asset or listing?

The seller of the corresponding listing will be able to review your offer. If the seller accepts your offer within 7 days, your account balance will be deducted by the amount of the sale, and the item will be instantly transferred to you within the Vault and appear in your Portfolio.

How do I pay for my purchase?

To make a purchase or offer on an item, you will need to deposit funds to your account from a United States based bank account.

Why should I buy cards on Alt?

When you buy on Alt, you pay zero transaction fees and are transferred ownership of the card immediately after buying. All cards on the platform are verified for authenticity, so you can buy with confidence.

What alternative assets can I buy on Alt?

You can purchase PSA, BGS and SGC graded cards on Alt, including sports, magic, and gaming cards. All assets sold on Alt have had their legitimacy verified and are securely stored in our Vault.

Selling on Alt
Why should I sell cards on Alt?

Sellers are charged the lowest transaction fee in the industry: only 1.5%, compared to 25% elsewhere, and receive funds immediately.

What assets can I sell on Alt?

Any cards that are graded by PSA, BGS and SGC can be sold on Alt, including sports, magic, and gaming. Only cards stored at the Vault can be listed for sale; Alt will take custody of all assets being sold on the platform to verify their legitimacy.

What are the fees to sell on Alt?

Fees for sellers are 1.5% of total sale price.

How do I sell a card that’s already in my Portfolio?

If your item is already vaulted with us, you will see a ‘sell on Alt’ option after double clicking on the item from the portfolio page. If your item is not yet vaulted, it cannot be sold on Alt. If you would like to sell on Alt please log into your account and proceed to ship your items to the Vault.

Can sold items be returned by the buyer?

No. Because Alt is taking custody and verifying the legitimacy of the item, all sales are final.

How can I receive sales proceeds or withdraw from my account balance?

You can request a balance withdrawal by visiting the ‘Banking’ page under account settings, and clicking on ‘Withdraw’.

Vault Storage
How much does it cost to store my cards with Alt?

Vault any raw or graded cards with Alt for a one-time $5 fee per card, which includes digitization, storage, and insurance. Fees are temporarily waived for all investment-grade PSA, BGS, and SGC graded cards. Non-investment grade is defined as:

  • Grades 7 or below and less than $100 in Alt Value
  • Authentic only
  • Qualifiers (OC/MC/etc.)

You can outtake your cards anytime and there are no outtake fees.

What is the sales tax if I ship to Vault?

The Vault is located in Delaware, a sales-tax free state. All purchases sent directly to the Vault are subject to 0% sales tax. All purchases made on Alt's exchange are also subject to 0% sales tax.

What are the Vault shipping fees?

Shipping fees will be charged for Alt Vault intake and outtake.

Shipping to the Vault: Customers are responsible for shipping charges to the Vault. A prepaid shipping label can be created from your Alt Profile and shipping charges will appear on your invoice in account activity. Standard shipping rates apply. Customers are also responsible for all insurance coverage for packages sent to the Vault. This can be done through a shipping carrier or a personal policy.

Shipping from the Vault: Customers are responsible for shipping charges from the Vault. Standard shipping rates apply and your account balance must be funded to cover shipping fees at the final step of the outtake process. Packages sent from the Vault are insured by Alt. A signature upon delivery will be required for any packages with a value $5,000. If multiple cards are requested at outtake, they may arrive in separate packages.

How do I pay for Vault fees?

You'll be sent an invoice with the charges for items sent to the vault immediately upon intake.

What assets can I send to Vault?

Any investment-grade PSA, BGS, and SGC cards can be sold on Alt, including sports, magic, and gaming. Only cards stored at the Vault can be listed for sale; Alt will take custody of all assets being sold on the platform to verify their legitimacy.

What kind of security is in place?

All cards are stored in the highest quality secure storage facility in the industry. The Vault has standard security protocols set in place and state-of-the-art features for receiving, digitizing, cataloging, and vaulting alternative assets.

How long after sending my assets to the Vault will I see them in my portfolio?

You will receive acknowledgement of receipt within 1 business day of arrival, and your assets will be professionally photographed and available in your Portfolio 3 business days after that.

Are vaulted assets insured?

Yes. All cards vaulted with Alt are insured.

Shipping
How should I send my packages to Alt?

We recommend shipping with multiple layers of bubble wrap in each respective package. To prevent items from bending or cracking, we suggest adding cardboard to each side of your assets. Placing your assets in a bubble mailer regardless of whether you are shipping the mailer as is or putting it in a larger box can also further prevent damage in the shipping process.

Are packages shipped to Alt insured?

Customers are responsible for all insurance coverage for packages sent to the Vault. This can be done through a shipping carrier or a personal policy. Packages sent from the Vault are insured by Alt. A signature upon delivery will be required for any packages with a value >$5,000. If multiple cards are requested at outtake, they may arrive in separate packages.

For a more detailed explanation of the Alt Shipping Guidelines, click here.

Portfolio Mgmt.
How much does it cost to use Alt?

Managing and tracking your Portfolio on Alt is free. Vault fees are $5 per card which includes storage and insurance. All investment-grade PSA, BGS, and SGC graded cards will have this fee waived. Non-investment grade includes: Grades 7 or below and less than $100 in Alt Value, Authentic only, Qualifiers (OC/MC/etc.) You can outtake your cards anytime. Sellers pay a fee on transactions: 1.5% of the total sale price.

How do I upload my collection?

When you send your cards to the Vault, they will be professionally photographed, valued and automatically uploaded to your portfolio. To manually upload assets, click the blue ‘+’ button on the right-hand side of your portfolio. You can enter cards via their PSA, BGS, or SGC cert number, or search by card name and then enter additional information like source and cost basis.

How is Alt Value calculated?

Alt Value is calculated by using a combination of data and systematic market knowledge. When we have a lot of data (e.g. base prizms), the value will be more similar to the average of recent transactions. However when data is sparse, we leverage comparables and use them as anchors to price the card, similar to how an expert in the hobby would do so themselves. The valuation model is updated daily.

Why is there a delay in populating Alt Value? 

There is occasionally a delay in pricing assets that are rare, vintage or are new additions to the Alt asset universe. If there is an * in place of an Alt Value then our model is still valuing your asset. Click "Edit" next to the Alt Value to manage the valuation yourself.

Is there a way to edit the name of a card after upload?

We use a standard naming convention so you may not be able to edit the name of a card. If you think a name needs to be edited please reach out to our support team via chat or support@onlyalt.com

What do the lock/unlock icons mean?

The lock/unlock icon indicates whether the card is stored in the Vault. If you’re interested in this feature, click here for more information.

Can Alt Value be listed in another currency?

At this time we cannot support other currencies.

Can I share my portfolio with others?

Yes! The Showcase is your digital storefront and gives you the ability to share your current listings from Exchange and cards with images from your Portfolio with the public via your unique URL.

I am unable to add an asset. Can you help? 

Please send the card details or cert number through chat or to support@onlyalt.com and we can help.

How can I view cards I put in my collection?

If you navigate to the bottom half of the screen on the ‘Portfolio' page, you can view your collection as line items, with images and details, or as a gallery by toggling between buttons. If you click ‘Manage Showcase’, you can configure which cards are viewable to others.

How many assets can I have in my portfolio?

Alt has customers with thousands of assets, and we are happy to accommodate your large collection. 

How do I correct an Alt Value that does not seem accurate?

If you ever see an asset that seems mis-priced, you can request a re-price via chat support or by emailing support@onlyalt.com by providing any reasoning or comparable sales. 

What asset types can I upload to my Portfolio?

For our Exchange, Alt currently supports any cards graded by PSA, BGS or SGC from any sport or game. For the Portfolio Management and Vault services, we also support raw cards from basketball, football, baseball, soccer, hockey, and Pokémon in addition to those graded by PSA, BGS or SGC. If you send raw cards to our Vault, we can help you get them graded by PSA. We are continuing to add support for more cards, so please feel free to provide feedback on which card types are most important to you.

Other
Do the cards/assets stay with the owners or are they sent in and stored with Alt?

You can choose either option. If you would like to keep the cards yourself, you can still upload them to Alt to view your digital portfolio; however, only cards stored in the Vault are available to sell (Note: only PSA, BGS or SGC graded cards can be sold on Alt, all other raw cards will only be stored). If you would like to store them with us, you can ship them to the Vault and they will be digitized, professionally photographed, and uploaded to your Alt portfolio.

Does Alt offer investment advice?

We do not offer investment advice at this time. We do offer an expert consultation service where you can talk with our card experts and strategize what's best for your specific collection based on their recommendations. Email support@onlyalt.com for more information.

What are your hours for customer support? 

We are reachable via chat support or email (support@onlyalt.com). We are available between the hours of 9am-6pm Pacific time.

When will you support additional asset types?

We will continue to add support for additional asset types in the future and welcome all feedback and requests.

I’m a reporter -- how can I get in touch with your PR team?

Please email press@onlyalt.com

I’m interested in doing business with Alt. How can I get in touch?
Contact Support
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