Do the cards/assets stay with the owners or are they sent in and stored with Alt?
You can choose either option. If you would like to keep the cards yourself, you can still upload them to Alt to view your digital portfolio; however, only cards stored in the Vault are available to sell (Note: only PSA, BGS or SGC graded cards can be sold on Alt, all other raw cards will only be stored). If you would like to store them with us, you can ship them to the Vault and they will be digitized, professionally photographed, and uploaded to your Alt portfolio.
Does Alt offer investment advice?
We do not offer investment advice at this time. We do offer an expert consultation service where you can talk with our card experts and strategize what's best for your specific collection based on their recommendations. Email firstname.lastname@example.org for more information.
What are your hours for customer support?
We are reachable via chat support or email (email@example.com). We are available between the hours of 9am-6pm Pacific time.
When will you support additional asset types?
We will continue to add support for additional asset types in the future and welcome all feedback and requests.
I’m a reporter -- how can I get in touch with your PR team?
Please email firstname.lastname@example.org
I’m interested in doing business with Alt. How can I get in touch?
Please email email@example.com